Refund policy

Returns & Refunds Policy

Last updated: September 2026

Made-to-Order & Customized Items

Because all OC Threadworks products are made to order and customized specifically for each customer, we do not accept returns or exchanges on completed orders. All sales are final once production has begun. We encourage you to review your quote, artwork proofs, and order details carefully before approving production.

Quote Approval

By approving a quote and submitting payment, you confirm that all customization details—including design, text, color, size, and quantity—are correct. Changes requested after production has started may not be possible and could incur additional fees.

Eligibility for Refunds or Replacements

Refunds or replacements are only considered in the following situations:

  • Production error: We made a mistake that differs from the approved proof or order details.
  • Shipping damage: Your order arrived damaged (see below).
  • Defective item: A manufacturing defect is present upon first inspection.

We do not offer refunds for buyer's remorse, incorrect sizing if sizing was confirmed in the quote, or minor color variations due to monitor display differences.

Reporting Damage or Defects

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the item(s) and the original packaging

Claims submitted after 48 hours of delivery may not be eligible for a resolution.

Local Pickup Orders

If you selected local pickup by appointment, please inspect your order at the time of pickup before leaving. Any damage or defect claims for pickup orders must be reported at the time of pickup or within 24 hours of your scheduled pickup appointment.

Refund Process

If a refund or replacement is approved, we will contact you within 2–3 business days to confirm next steps. Approved refunds will be processed to your original payment method within 5–7 business days, depending on your financial institution.

Contact Us

To report an issue or ask a question about your order, please contact us at octhreadworks@gmail.com . We are committed to making sure every customer is happy with their OC Threadworks order.