Shipping policy

Shipping Policy

Last updated: September 2026

Made-to-Order Production

All OC Threadworks products are made to order. Production does not begin until your quote has been reviewed, approved, and payment has been confirmed. Please allow 7–14 business days for production, depending on order complexity and current volume. You will receive an email confirmation once your order enters production and again when it is ready.

Shipping Rates & Carriers

Shipping costs are calculated based on your order weight, dimensions, and delivery address. The exact rate will be displayed at checkout before you complete your purchase. We ship via major carriers including USPS, UPS, and FedEx. OC Threadworks is not responsible for carrier delays once the package has been handed off.

Shipping Timeframes

Once your order ships, estimated delivery times are:

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days (where available)

Transit times are estimates only and are not guaranteed. Delays may occur during peak seasons or due to carrier disruptions.

Order Tracking

A tracking number will be emailed to you once your order has shipped. Please allow 24–48 hours for tracking information to update in the carrier's system.

Local Pickup – By Appointment Only

We offer local pickup at our location in the Austin, TX area. Pickup is by appointment only. Once your order is ready, you will receive an email with instructions to schedule your pickup appointment. Please do not arrive without a confirmed appointment. No-shows may result in your appointment slot being forfeited.

Damage During Shipping

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damage and packaging. We will work with you to resolve the issue promptly. Claims submitted after 48 hours may not be eligible for a replacement or refund.